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IT Service Desk Officer

IT Team

Responsibilities

As an IT Service Desk Officer, you will play a key role in supporting and managing our company’s IT equipment. Your main tasks will include:

  • Providing Level 1 and Level 2 technical support for users (hardware, software, network).
  • Installing, configuring, and maintaining workstations and peripherals.
  • Diagnosing and resolving hardware and software issues.
  • Managing requests through a ticketing system and ensuring proper follow-up.
  • Monitoring and managing alert consoles to detect, analyze, and resolve potential issues proactively.
  • Participating in IT environment evolution projects (deployment, updates, migrations, etc.).
  • Training and assisting users on IT tools and best practices.

Required Profile

  • Degree in Information Technology
  • First experience in IT support, workstation management, and alert console monitoring is beneficial.
  • Knowledge of Windows environments, Office 365, and collaboration tools.
  • Familiarity with network management, Active Directory, security solutions, and alert monitoring tools.
  • Excellent analytical skills, problem-solving mindset, and ability to work proactively.
  • Good communication skills and ability to simplify technical concepts.
  • Ability to prioritize tasks and work independently.
  • Fluency in English and French is required.

We can offer you

  • An exciting working environment and challenging tasks
  • Extensive insight into the European fund industry
  • Friendly, international and goal-oriented working environment
  • High degree of independent work
  • Varied work as part of a dynamic and ambitious company that has been established in the Grand Duchy of Luxembourg for more than 25 years
  • An attractive remuneration scheme: Company Agreement, 34.5 days’ leave, Lunch Pass card, life and disability insurance, pension scheme, interest subsidies, a Sympass card, offices located close to the Luxembourg Central Station, etc.

Apply now

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