Responsibilities
As an IT Service Desk Officer, you will play a key role in supporting and managing our company’s IT equipment. Your main tasks will include:
- Providing Level 1 and Level 2 technical support for users (hardware, software, network).
- Installing, configuring, and maintaining workstations and peripherals.
- Diagnosing and resolving hardware and software issues.
- Managing requests through a ticketing system and ensuring proper follow-up.
- Monitoring and managing alert consoles to detect, analyze, and resolve potential issues proactively.
- Participating in IT environment evolution projects (deployment, updates, migrations, etc.).
- Training and assisting users on IT tools and best practices.
Required Profile
- Degree in Information Technology
- First experience in IT support, workstation management, and alert console monitoring is beneficial.
- Knowledge of Windows environments, Office 365, and collaboration tools.
- Familiarity with network management, Active Directory, security solutions, and alert monitoring tools.
- Excellent analytical skills, problem-solving mindset, and ability to work proactively.
- Good communication skills and ability to simplify technical concepts.
- Ability to prioritize tasks and work independently.
- Fluency in English and French is required.
We can offer you
- An exciting working environment and challenging tasks
- Extensive insight into the European fund industry
- Friendly, international and goal-oriented working environment
- High degree of independent work
- Varied work as part of a dynamic and ambitious company that has been established in the Grand Duchy of Luxembourg for more than 25 years
- An attractive remuneration scheme: Company Agreement, 34.5 days’ leave, Lunch Pass card, life and disability insurance, pension scheme, interest subsidies, a Sympass card, offices located close to the Luxembourg Central Station, etc.