At EFA, we know what fund promoters, their investors, boards and auditors want in their customer due diligence and AML/KYC services. That's because our experts have spent years working in those types of business and serving on fund and management company boards. We understand how sophisticated financial crime has become over the years and how regulators have demanded that the financial industry mounts a correspondingly sophisticated and determined response. We see how regulators supervise their charges more frequently and take enforcement action more readily and with greater penalties. Their message is clear: comply vigorously, and be ready to demonstrate compliance in detail, even if you have delegated the performance of your obligations to another supervised entity.

In these circumstances, regulatory compliance naturally comes first. But at EFA we don't forget that we exist to provide a service to our clients' satisfaction. That's why we are integrating i-Hub's customer due diligence (AML/KYC) technology into our business, to give our clients the confidence that they comply fully with AML/KYC laws at all times, and to ensure that everyone in their business – retail or institutional investors, compliance or risk officers, fund or management company directors, auditors – receives timely service and reporting to the best market standards.

i-Hub was conceived and built in Luxembourg to serve the needs of the international banking and investment fund industries. Working together, EFA and i-Hub have defined a set of APIs that allow EFA to manage all aspects of customer due diligence within the i-Hub application: collecting and storing client documentation; digitising key data and automatically configuring shareholder record-keeping systems and name screening and transaction checking tools, and much more.

Noel Fessey, EFA CEO said, "Our design embeds i-Hub into our business in a way that ensures that data and documents are updated at every step in our customer service process. This improves the client experience and our efficiency, and allows us to demonstrate compliance at any instant by query on live production systems. In the first implementation, we have focussed on core process. In the next phase, we will work with i-Hub to deliver direct access to our fund companies and management companies, so that they have full transparency of their data at any time. Next year we will introduce individual investor self-service. We're very pleased with how we and i-Hub have combined our strengths to deploy this powerful technology."

Pascal Morosini, i-Hub CEO said, "We are delighted to partner with EFA, and to extend i-Hub's capabilities to serve the international fund service industry. Our design is very well matched to the requirements of fund promoters, fund boards and management companies and their administration agents, and can support a full range of service models and fund distribution modes."

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